Shahrad Harandi

Professional Resume

A detailed overview of my background in information technology, systems support, web development, programming, databases, software customization, operations support, and technical problem solving.

Professional Summary

IT professional with hands-on experience in systems support, software deployment, server environments, web development, database reporting, and business operations technology. Proven ability to maintain production systems, troubleshoot technical issues, support local and remote users, and help organizations improve the reliability and usability of the tools they depend on.

Strong background in supporting websites, mobile workflows, driver and dispatch systems, internal business tools, reporting, hosting, and day-to-day user operations. Combines practical technical experience with business communication, project follow-through, and a dependable work ethic.

Especially valuable in environments that need someone who can move between technical support, development, infrastructure, troubleshooting, deployment, and end-user training without losing sight of business needs.

Professional Experience

Self-Employed / Independent Technology Support & Development

2011 – Present
Information Technology • Websites • Systems • Media & Technical Support
  • Provided technical support, website assistance, troubleshooting, and ongoing technology help for business and client needs.
  • Worked across web, hosting, domain, server, and business-operations issues instead of only one technical niche.
  • Supported live environments where uptime, responsiveness, and practical solutions mattered.

Primetime Shuttle — Information Technologist

2008 – Present
Operations Technology, Support, Development, Driver Systems, Reporting
  • Maintained approximately 50 local workstations, 20 remote user stations, and technology workflows supporting around 200 app users across operations.
  • Helped design and engineer custom mobile workflow solutions for Android tablets and Apple iPad/iOS environments to improve communication between dispatch, drivers, and curbside employees.
  • Installed software, supported users, and trained employees on new systems while troubleshooting ongoing hardware and software issues.
  • Managed GPS-related inventory and coordinated purchased items for the IT department.
  • Set up new services in both local database systems and web-based systems as operations expanded.
  • Supported the design and engineering of the VMDT (Virtual Mobile Data Terminal) concept and workflow.
  • Provided driver training for operational technology usage and day-to-day system adoption.
  • Ran custom SQL reports and data outputs to support management decision-making and business needs.
  • Worked in a real-world live environment where systems directly impacted transportation service delivery and customer operations.

Hudson Ltd — Program Customizer / Software Support

2006 – Present
Software Customization, Deployment Support, Client-Focused Adjustments
  • Customized Hudson software based on customer and operational requirements rather than applying a one-size-fits-all implementation.
  • Provided support after deployment to help clients adapt the software to real usage and address technical issues.
  • Worked on practical customization and post-launch support aligned with business needs.

Qantas / Travel Systems Support

Earlier Role
Operational Support, System Familiarity, Technical Assistance
  • Supported travel-related and operational systems, including technology and application workflows tied to airline service environments.
  • Contributed to system continuity and operational support in a production setting.

Education

California State University, Northridge

2018 – Present / Recent Study
Computer Science / Information Technology
  • Studies and training related to information technology, operating systems, Salesforce, assembly/OS concepts, Bash, UNIX scripting, and Windows Server.

Pierce College

2015 – 2018
Science, Technology, Engineering & Mathematics
  • Associate-level STEM education with A+ computer repair certification background and CCNA-related training exposure.

What I Bring to Employers

  • Ability to support business-critical systems in live environments, not just classroom examples.
  • Experience bridging support, infrastructure, development, operations, and end-user communication.
  • Comfortable troubleshooting websites, databases, user devices, business software, and system workflows.
  • Strong fit for IT support, systems support, implementation support, technical operations, junior-to-mid web development, and application support roles.
  • Also available for direct client services involving web, hosting, troubleshooting, and technical consulting.